Ruaha Energy Privacy Policy

‍Effective Date: 09/29/2025
Last Updated: 09/29/2025

At Ruaha Energy, we are committed to protecting the privacy and security of your data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our applications and related services (collectively, the "Services").

1. Who We Are

‍Ruaha Energy
P.O. Box 22715
Dar es Salaam, Tanzania
Email: jtate@ruahaenergy.com
‍2. Information We Collect

We may collect the following categories of information:

a. Customer Information
Data you provide directly to us when you sign up or interact with our Services, such as:
- Full name
- Organization name (if applicable)
- Contact details (email, phone)
Other information you choose to provide

b. Operational & Survey Data
‍In the context of our community development and mini-grid services, we collect:
- Survey responses (household, business, community needs)
- Energy usage data (where applicable)
- Economic development indicators

c. Geolocation Data
‍Our applications may collect precise geolocation information through your device.
- This is used for survey purposes, identifying locations for service optimization, and mapping areas where Ruaha Energy is providing economic development and mini-grid services.
- You will be asked for permission before geolocation collection begins.

d. Usage Data
Automatically collected data includes:
- IP address
- Browser type and version
- Device type and operating system
- App usage patterns (e.g. clicks, navigation)

3. How We Use Your Information

‍We process your data for the following purposes:
‍
- To deliver and improve our Services (including surveys, app functionality, and updates).
- To analyze and optimize community energy and economic development services.
- To communicate with you (e.g., service-related messages, updates, and—if you consent—informational campaigns).
- To comply with legal obligations.

4. Legal Basis for Processing

‍Under the General Data Protection Regulation (GDPR) and applicable local laws, we process your data on the basis of:
‍
- Consent – e.g., for geolocation tracking and optional analytics.
- Contractual necessity – to provide services you have requested.
- Legal obligation – to comply with regulations.
- Legitimate interests – e.g., improving services, fraud prevention.

5. How We Share Your Information

‍We may share your data with:
‍
- Service Providers (cloud hosting, analytics, or survey tools).
- Project Partners involved in community development or energy services.
- Legal Authorities where disclosure is required by law.
- Business Transfers in the event of mergers or restructuring.

All providers and partners are required to process data securely and only as instructed by Ruaha Energy.

6. Cookies and Tracking

‍Our apps and websites may use cookies or similar technologies for:

- Essential functionality
- Analytics (traffic, usage patterns)
- Security

You can manage cookie preferences via your browser or device settings.

7. Data Security

‍We apply appropriate technical and organizational measures, including:

- Data encryption
- Secure hosting infrastructure
- Access controls
- Regular security reviews

8. Data Retention

‍We retain your personal data only as long as necessary to:

- Provide and improve our Services
- Fulfill legal and regulatory obligations
- Support development reporting requirements

Survey and geolocation data will be anonymized or deleted once analysis is complete, unless longer retention is required by law or project agreements.

9. Your Rights Under GDPR

‍Depending on your jurisdiction, you may have the following rights:

- Right to access – request what data we hold about you
- Right to rectification – correct inaccurate or incomplete data
- Right to erasure – request deletion of your data
- Right to restrict processing – limit how your data is used
- Right to data portability – obtain and reuse your data elsewhere
- Right to object – to certain types of processing
- Right to withdraw consent – at any time, for consent-based processing

To exercise your rights, contact us at jtate@ruahaenery.com
‍10. Children’s Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal data from children.

11. Changes to This Policy

‍We may update this Privacy Policy from time to time.
- Material changes will be communicated through our app, website, or email.
- The “Effective Date” above will always reflect the current version.

12. Contact

If you have questions or concerns about this Privacy Policy or your personal data, please contact us:

‍Ruaha Energy
P.O. Box 22715
Dar es Salaam, Tanzania
Email: jtate@ruahaenergy.com